Is NetZero compatible with Windows Vista? Yes. The latest version of NetZero software– version 8.5 - has been fully tested and certified to work with Windows Vista. However, if you use Windows 98/ME, 2000or XP, NetZero recommends that you continue to use version 8.4. 
Do I have a Vista-compatible version of NetZero software? Version 8.5 has been fully tested and certified to work with Windows Vista. To identify the version of NetZero software currently installed on your computer: - Launch NetZero by Double-clicking the NetZero icon on your desktop.
- Right-click the NetZero icon in your systray (in the lower right corner of your screen) and click on "System Information".
- Your NetZero version number is listed on the second line of the screen that opens.
example 1: Client Version=A0857DN (If you see this, you have a Vista-compatible version of NetZero software)
example 2: Client Version=8.NQ4 (this is not a Vista-compatible NetZero version but works well with Windows 98/ME, 2000 or XP)
What are the system requirements to run NetZero on Windows Vista? Windows Vista Minimum System Requirements: - 800MHz processor
- 512 MB RAM
- 20 MB free disk space
- 56k modem
- Internet Explorer 7.0
- SVGA monitor with 800x600 resolution
How do I get the latest version of NetZero for Windows Vista? You can either download the Vista-compatible version of NetZero software or order a free NetZero software CD-ROM.
If you'd like to order a Vista-compatible NetZero software CD-ROM, click here. CD shipments may take up to 5-7 business days for delivery.
If you need the Vista-compatible software urgently, please click here and follow the instructions listed below to download the software. Note that this link downloads version 8.5 – currently recommended for Windows Vista users only. If you use Windows 98/ME,2000 or XP, click here to download version 8.4. - You will be asked to Open or Save the incoming file. Click Save.
- In the Save As window, select your Desktop.
- Click Save.
- The Download Complete window will appear once the download is finished. Click Close to exit. The NetZero executable file (NetZeroHSSetup.exe) will be placed on your Desktop for future use.
How do I order a Vista-compatible NetZero software CD-ROM? If you'd like to order a Vista-compatible NetZero software CD-ROM, click here. CD shipments may take up to 5-7 business days for delivery.
How do I install my new version of NetZero software? Installing your new NetZero software is easy. If you are installing from CD, simply insert your NetZero CD into the drive and follow the on-screen instructions to install your software. If you are downloading the software, please follow these instructions: - Find the downloaded NetZeroHSSetup.exe file on your Desktop, and double-click on it. If you can't find the file, click the Windows Start button, point to Search, select All Files and Folders, and type: NetZeroHSSetup.exe .
- Follow the on-screen instructions to install your new version of NetZero.
For detailed instructions on installing your NetZero software, please click here.
Can I use my existing account to login to NetZero after I upgrade to Windows Vista? Yes. Your email address, settings, and preferences will remain the same.
Do I need Administrator Privileges to install NetZero for Windows Vista? When installing NetZero for Windows Vista, you may notice a message stating that you need Administrator Privileges to install NetZero.
Windows Vista users can be logged on to their computer under an Administrator, Protective Administrator, or Standard User account. While NetZero for Windows Vista is fully compatible with all levels of Vista accounts, you will need to have Administrator privileges in order to install it. To install NetZero for Windows Vista, follow the instructions for the account level you use. - Protective Administrator: Install NetZero for Windows Vista normally
- Standard User: Open the User Account Control window, and enter the Protective Administrator account ID and Password where prompted, then install NetZero for Windows Vista.
How do I transfer my files and email settings from my old computer to my new one? (see note above about order of questions) If you purchased a new computer, transferring your personal files, favorites, email, data files, media, and other settings from your old computer to the new one may be challenging. Microsoft's Windows Easy Transfer can simplify this process. To learn more, please visit Microsoft's web site at http://www.microsoft.com/windows/windows-vista/features/easy-transfer.aspx
How do I contact NetZero support? If you need further assistance with your NetZero Internet service, just visit our Web site at http://www.netzero.net/support/support.html.
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