Getting Started & Common Questions

Welcome to NetZero! The following pages will help explain important features of our service and how to use its various features to make the most of your time online.

A. What does NetZero Offer?

NetZero offers several Pay Service options:

1. NetZero HiSpeed 3G

NetZero HiSpeed 3G is an exciting new product from NetZero that accelerates your Web surfing experience using your existing phone jack and modem. NetZero HiSpeed 3G INCLUDES your NetZero Platinum Service and requires NO additional equipment and NO waiting! It is the high-speed surfing solution with the convenience of dial-up.

For $14.95* USD per month, you will receive:

• Accelerated surfing experience, up to 5X faster** through your existing phone jack!
• Pop-Up Blocker
• The floating Platinum Companion with no advertising banners
• Personalized My NetZero Start page
• Unlimited Web surfing*

If you are already a NetZero member and would like to upgrade your service to NetZero HiSpeed 3G, please click here.

If you are not a NetZero member and would like to sign-up for NetZero HiSpeed 3G, please click here.

2. NetZero Platinum

NetZero's Platinum Service is an enhanced NetZero Internet service that features an ultra-thin toolbar without advertising banners.

For $9.95* USD per month, you will receive:

• The floating Platinum Companion with no advertising banners
• Personalized My NetZero start page
• Unlimited Web surfing*

We also have longer term Platinum packages available for you to choose from.

If you are already a NetZero member and would like to sign-up for the NetZero Platinum service, please click here.

If you are not a NetZero member and would like to sign-up for the NetZero Platinum service, please click here.

*Additional phone and live tech support charges and usage restrictions may apply.

**NetZero HiSpeed 3G does not increase the transmission speed of files or attachments, including music or video. For more details, click here.

B. Differences between NetZero and other Internet Service Providers

Although every Internet Service Provider (ISP) offers its members Internet access, NetZero uses a special dialing software to ensure quality connections.

Any Internet connection that uses a standard telephone line is considered a "Dial-up Connection." While there are several ways for people to connect to the Internet, NetZero is focused mainly on providing members with Dial-Up connections.

In order to establish a Dial-Up Connection, one must first join an ISP such as NetZero. Upon signing up for a NetZero account, a member simply needs to remember three important things in order to connect and use the Internet:

MemberID - Your NetZero online identity. It also acts as the first part of your email address. Example: memberid

Password - This protects your account. For your protection, this is always obscured (displayed as circles or * asterixes) when you enter it to log in. Example: passw0rd123

Email address - This is your virtual address on the Internet. It is based on your MemberID, followed by @netzero.com. Example: memberid@netzero.com

Although there are also different ways of establishing a dial-up connection to the Internet, NetZero has made it easier by providing you with easy-to-follow steps in setting up and establishing your connection. Make sure to always use the NetZero software to login by simply clicking the Connect button from the main Logon screen.

C. Using the Dialer

NetZero's dialer software assists you in choosing local access numbers to connect to NetZero. Whenever a number on your list is busy, the dialer software automatically dials the next one until you get online.

For in-depth information on how to configure the NetZero dialer and set up your access numbers, click here to visit a page from our support site.

D. Email accounts

All NetZero members get a single email account they can use to send and receive email.

If you would like to create a new NetZero email account, or if you would like multiple email accounts for different members of your household, you will need to sign up for a new NetZero Member ID.

You can sign up for more than one free email account, but if you use a free account to log into the NetZero software, it will not have the benefits of Platinum or NetZero HiSpeed 3G. Only the primary account holder that signed up for Premium service will get these benefits.

If you would like another account in your household to have the benefits of Platinum or NetZero HiSpeed 3G, that account will need to sign up for Premium service separately.

Click here to sign up for a new free email account.

E. The NetZero Help Center

We have an extensive Help Center available to all NetZero members. The Help Center covers numerous topics, such as frequently asked questions, troubleshooting error messages, how to use email, as well as various walkthroughs and tutorials.

You can visit it at http://www.netzero.com/support

F. How to switch from your current Internet Service Provider to NetZero

Making the switch is easy! Click here for more details.