Who do I contact if I have questions about my payment?

For questions about your payment, you can visit the Billing History section of the My Account pages to verify your status. You will also receive an email when your payment has been processed.

You can also contact us at 1-866-841-1442.

When you call, be prepared to provide your NetZero Member ID and Platinum account number for verification purposes.

Note: This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries. For Technical support options, click here.