Common Connection Errors / Solutions

RAS errors preventing connection (Juno 5.0)

In order to connect you to the World Wide Web via your modem, Juno uses Microsoft's Dial-Up Networking (DUN) and Remote Access Services (RAS) software. If this software is not installed and functioning properly, you may receive a RAS error.

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If you are receiving RAS error 621, 659, 667, 669-673, 692, or 745, please try the following steps:

1. Shut down and restart your computer and modem to reset them. Try to connect to Juno Platinum again.
2. If the error persists, reinstall Dial-Up Networking. Please note that if you are currently using Dial-Up Networking with another application, such as fax software or programs from another ISP, you will need to reconfigure that application after reinstalling Dial-Up Networking.

To reinstall Dial-Up Networking in Windows 95 or Windows 98:

1. Click the Start button and select Settings, then Control Panel.
2. Double-click the Network icon.
3. Select the Protocols tab.
4. If TCP/IP or TCP/IP->Dial-Up Adapter appears in the list, highlight it and click Remove.
5. Click Add.
6. From the list, highlight Protocol and click Add again.
7. After Windows loads the drivers, select Microsoft from the Manufacturer list on the left and TCP/IP from the Network Protocols list on the right.
8. Insert your Windows 95 disk in the disk drive and click Have Disk.
9. Do not configure any properties once the TCP/IP protocol is added.
10. Exit out of the Network screen.
11. While still in Control Panel, double-click Add/Remove Programs.
12. Click the Windows Setup tab.
13. Select Communications.
14. Click Details.
15. Under Components, make sure that the box next to Dial-Up Networking is checked.
16. Click OK, then Apply.
17. Restart Windows.

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