Common Browser Errors / Solutions

Error - Authentication failed (Juno 5.0)

If you are having trouble accessing your Juno 5.0 or earlier account and receive an error that states "Authentication failed," it usually means that access to your account has been limited in one of the following ways:

• Remote access to your account is disabled. To access your account, you will need to enable remote access.
• Your account has been deleted from Juno's central computers. If you deletedyour account from Juno's central computers, you will not be able to access this account again. You can, however, create a new account.
• Your account has been terminated.

To enable remote access in Juno 3.0 or later:

1. Start Juno on the computer where you originally disabled the remote access.
2. Go to the Options menu and select Password and Security.
3. The Password and Security screen will appear. Under Security, make sure the Allow access to my account from other computers check box is selected. If it is not, select it.
4. Click OK.

To enable remote access in Juno 2.0:

1. Go to the Options menu, point to Remote Access, and click Enable.

If for some reason you cannot enable remote access to your account yourself (for example, if you disabled remote access on your grandmother's computer in Florida and you live in New York, or your hard drive crashed and you had to reinstall all the software on your computer), we can enable remote access for you.

Click here for a list of our different support options that can help you with this issue.

You can also send the following details to postmaster@netzero.com to get remote access enabled for your account.

• Your Juno email ID (the user name associated with your account)
• Your Personal Identification Number (PIN)

Note: If you are writing from another account, we cannot process your request unless you send us the PIN associated with the original account.

You can create a four-digit Juno PIN by visiting our Web site at https://account.netzero.net/s/pincreate.

Note: You need your password to create a PIN.