Common Connection Errors / Solutions

"Internet media component for Macromedia Flash is not installed"

Download and Install Macromedia Flash Player

1. Click here to go to the download page.
   (http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=Flash4)
2. Under Step 1, click on the AUTOINSTALL NOW! button to begin installation.
3. Follow the online instructions to complete the installation.

Note: If you continue to get this error message, you must uninstall and reinstall the NetZero software. Click here for instructions.