Common Errors / Solutions

Password Not Saved

Some new features of NetZero require that you have your password saved in order to establish an Internet connection.

To save your password:

1. Double-click the NetZero icon on your desktop.
2. Enter your Member ID and Password in the appropriate boxes.
3. Check the box next to Save Password.
4. Click Connect to sign onto NetZero OR click the red X at the top right of the box to close the software.