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Billing FAQs
How much does NetZero DSL cost?
Do I have to pay extra for equipment or installation?
Besides the basic subscription rate, are there any other costs that I need to know about?
Do I have to make a long-term commitment with early-termination fees?
Where can I get billing support?
When will I be billed for NetZero DSL?
Will I be charged according to my usage?
I switched to NetZero DSL from a different DSL provider, but my old service continues to bill me.
Who do I contact if I have questions about my payment?
What should I do if I didn't print the confirmation page when I signed up?
I just signed up for NetZero DSL and don't understand the amount I was charged on my bill.
I cannot use the service because it keeps telling me I need to update my account information.
I just updated my payment information and still cannot use the service.
How long does it take to receive a refund?
When do you start charging me for DSL service?
What is the Supplier Surcharge Recovery Fee or SSRF?
When do I get charged the SSRF?
How much am I charged for the SSRF?
What will happen if I change my phone number?
Will changing my email address affect my DSL service?
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