NetZero HiSpeed 3G Unavailable

If you having trouble accessing Web pages with NetZero HiSpeed 3G, there are several steps to try to troubleshoot the issue:

* = If applicable

A. Verify that you logged in with a NetZero HiSpeed 3G-enabled account

If you use multiple NetZero accounts on the same computer, NetZero HiSpeed 3G will only be enabled when logging in with the account with which you paid for the NetZero HiSpeed 3G service. Please check that the Member ID you logged in with is a NetZero HiSpeed 3G-enabled account.

To check to see if your account is NetZero HiSpeed 3G-enabled, please visit https://account.netzero.net/s/account

B. Adjust your firewall settings

In order to successfully connect to NetZero HiSpeed 3G, you will need to change the Internet security setting of your firewall program to a setting compatible with any dial-up ISP such as NetZero, usually Medium.

Occasionally, after the initial installation of the NetZero software, you may receive a notice that exec, x1exec, ZCast or NZVoice.exe is trying to logon to the Internet. If you see this message, please click Yes to allow the NetZero software access to the Internet. If you don't allow access, our software will be unable to function properly.

C. Change your firewall settings to allow exec, x1exec, Zcast and NZVoice.exe to access the Internet

When you log on to NetZero for the first time with a firewall program installed, the program may ask if you want to allow exec, x1exec, Zcast or NZVoice.exe to connect to the Internet. exec.exe, x1exec.exe, Zcast.exe and NZVoice.exe are the internal names of files in the NetZero HiSpeed 3G program, and must be given access privileges in order to work correctly. If you accidentally chose to prevent exec, x1exec, Zcast or NZVoice.exe from accessing the Internet, you will likely get NetZero HiSpeed 3G Unavailable errors when trying to get online.

To fix this, you will need to change your firewall's setting to allow exec, x1exec , Zcast and NZVoice.exe to access the Internet.

Note: If you have multiple firewalls installed on your computer, you will need to allow exec, x1exec.exe, Zcast.exe and NZVoice.exe to access the Internet on all the firewalls installed.

Click here, for instructions on how to allow NetZero HiSpeed 3G to connect to the Internet.

D. Disconnect from NetZero HiSpeed 3G and reconnect

NetZero HiSpeed 3G may have been disabled due to a temporary communication problem between the NetZero HiSpeed 3G software on your computer and the NetZero HiSpeed 3G servers you dial in to. Disconnecting from the NetZero service and reconnecting will usually resolve these types of issues.

E. Uninstall and reinstall the NetZero HiSpeed 3G software

If the above issues do not resolve the problem, the NetZero HiSpeed 3G software may have become corrupted and should be uninstalled and reinstalled.

1. Visit http://my.netzero.net/s/download to begin downloading the NetZero HiSpeed 3G setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a NetZero HiSpeed 3G setup icon will appear on your desktop.
4. Go to your control panel by double-clicking My Computer, then double-clicking Control Panel
5. Double-click Add / Remove Programs.
6. Find the listing for NetZero HiSpeed 3G and click the button to Remove it.
7. Close the control panel and restart your computer by clicking the Start button and selecting Shut Down, then Restart.
8. Once your computer has been restarted, Double-click the setup icon to reinstall NetZero HiSpeed 3G.