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Frequently Asked Questions

  1. What is NetZero HiSpeed?
  2. What gets accelerated?
  3. How does NetZero HiSpeed work?
  4. Why do I need NetZero HiSpeed?
  5. Will NetZero HiSpeed work on my computer?
  6. Will NetZero HiSpeed speed up everything I do on the Web?
  7. How fast is NetZero HiSpeed?
  8. How reliable is NetZero HiSpeed?
  9. What other features does NetZero HiSpeed include?
  10. How does NetZero HiSpeed differ from NetZero Platinum?
  11. How much does NetZero HiSpeed cost? How do I get it?
  1. What is NetZero HiSpeed?

    NetZero HiSpeed is an exciting new type of dial-up Internet access that accelerates your Web surfing experience using your existing phone jack and modem. NetZero HiSpeed INCLUDES the NetZero Platinum service and requires NO additional equipment and NO waiting! It is the high-speed surfing solution with the convenience of dial-up.

    NetZero HiSpeed now includes a pop-up blocker! Surfing the Web is even faster when you're not downloading pop-up ads.
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  2. What gets accelerated?
    What is accelerated
    Web pages - HTML markup and JavaScript

    Graphics including JPEG and GIF images

    Some online videos on Web pages such as YouTube

    Text

    Message Center

    Offline Email Clients (such as Microsoft Outlook)

    What is not accelerated
    Streaming media, audio and video files

    Secure pages, such as those used for online banking and credit card forms

    Files and attachments such as music or digital photos

    Web Pages containing dynamic content such as Stock Quotes

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  3. How does NetZero HiSpeed work?

    Data Compression and Image Optimization - Before the text and graphics that make up Web pages get sent to you over your phone line, NetZero HiSpeed compresses them using a proprietary technology. Less data is sent so your surfing experience is that much faster!

    Memory Enhancement - NetZero HiSpeed uses caching technology to store elements of frequently visited Web sites so they load faster on future visits. So in addition to an immediate boost, your surfing will get even faster as you continue to use NetZero HiSpeed.

    Continuous Optimization - NetZero HiSpeed continuously optimizes the communication between your system's modem and our network while you are online. That means that is always working to shorten the amount of time it takes to connect you to the sites you visit. Pop-Up Blocking - NetZero HiSpeed features a pop-up blocker, which means that you no longer have to wait for annoying pop-up ads to load.
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  4. Why do I need NetZero HiSpeed?

    It's fast - With NetZero HiSpeed you will be able to view Web pages and read Web-based email in a flash.

    It's easy - All you need is a phone jack. Start enjoying high-speed Web surfing today with NO additional equipment and NO waiting.

    It's only $14.95* per month - that's less than the cost of many other standard dial-up DSL or cable services.

    It's the high-speed surfing solution with the convenience of dial-up for people who want:

    • A low-cost surfing alternative to costly DSL services
    • Faster surfing and web-browsing using a dial-up connection
    • A faster surfing experience in areas where DSL is not available
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  5. Will NetZero HiSpeed work on my computer?

    To use NetZero HiSpeed, you must have computer with a Windows-based operating system (Windows 95 or later) and Microsoft Internet Explorer 5.1 or later. Windows 95 users must first install Windows 95 Service Pack 2, which can be downloaded from Microsoft's Web site.

    To get the best results, we recommend that you have at least a 200MHz Pentium III processor with 128MB of RAM and 20MB of available disk space. Microsoft Internet Explorer 6.0 or later is also strongly recommended.

    For more frequently asked technical questions on NetZero HiSpeed, visit http://help.netzero.net/support/faq/technical.html.
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  6. Will NetZero HiSpeed speed up everything I do on the Web?

    NetZero HiSpeed accelerates certain text and graphics on Web pages, as well as some online videos on Web pages like YouTube. With NetZero HiSpeed you will notice a significantly faster experience when you visit Web sites, read your Message Center, and perform many other Web-based activities. NetZero HiSpeed does not currently accelerate file downloads such as music files, streaming media or non-Web-based email programs such as Outlook Express.
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  7. How fast is NetZero HiSpeed?

    The exact amount of acceleration can vary but with NetZero HiSpeed you will notice a significantly faster experience when you visit Web sites, read your Message Center, and perform many other Web-based activities. Click here for a speed comparison of NetZero HiSpeed to standard dial-up.
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  8. How reliable is NetZero HiSpeed?

    With thousands of access numbers nationwide, NetZero makes it easy for you to get and stay online, with fewer busy signals and disconnects. To check what access numbers are available in your area, click here.
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  9. What other features does NetZero HiSpeed include?

    In addition to faster Web surfing and a built-in pop-up blocker, NetZero HiSpeed offers reliable Internet connections nationwide with thousands of access numbers, instant messaging compatibility and a feature-rich Web based email program that lets you send and receive email in a flash, block spam, check remote email accounts and more.
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  10. How does NetZero HiSpeed differ from NetZero Platinum?

    With NetZero HiSpeed you will enjoy all the great features of NetZero Platinum. Plus NetZero HiSpeed allows you to surf the Web up to 5x faster than regular dial-up. And with the built-in pop-up blocker, you won't have to wait for annoying pop-up ads to load.
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  11. How much does NetZero HiSpeed cost? How do I get it?

    NetZero HiSpeed is only $14.95* per month. To sign up now, simply click here.
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NetZero HiSpeed may not function properly with certain types of connections including VPN connections or proxy-based programs such as child filters or firewalls.

* Please note that, depending on the numbers you choose, your location, and your calling plan, you may incur long distance or toll charges in excess of your local service charges on your telephone bill. For a list of access numbers and their locations, click here. To find out whether or not you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. Live telephone technical support is available for a fee of $1.95/min ($2.95 CDN/min in Canada). You are responsible for all telephone charges and any technical support charges incurred even during any free, trial or discounted periods. You will be charged the applicable subscription fees unless you cancel your service before the end of any free or trial periods. To cancel your service, please call 1-800-851-7908. NetZero reserves the right to impose hourly usage limitations. See Terms of Service for details. Service not available in all areas. Unless otherwise indicated, all prices are in United States dollars. Not all viruses can be detected or cleaned. As described in the terms of service, you are responsible for any damages caused by your decision to download email or attachments. Speed reference compared to major nationally available dial-up ISPs, set at maximum acceleration.